Chief Executive Officer (CEO) of YOKS Rent-A-Car, Seth Yeboah Ocran, has disclosed that his ability to build strong long-lasting relationships has sustained his business thus far.
The businessman credits his success to others because he believes in building relationships.
In an interview on Y107.9FM’s Leaderboard Series with LJ, he said, “It’s about the relationship with people because it can break you or make you. I have gone through a lot of difficult and challenging times. Some where I felt like giving up and felt like I wouldn’t make it, but from nowhere someone will call and it makes the difference.”
Citing an example, he mentioned that there was a time that he didn’t have money to run his business. “I had people owing me and hadn’t paid yet. I was thinking about it and from nowhere there was a call that one of their checks was ready and that we should send someone to pick it up.”
“So it’s all about the relationship and how you relate with people because God never comes down to solve anything. There are angels on assignment, there are angels everywhere but it’s like magnet and magnet can attract another magnet quickly. If you have good intentions and a good heart, you treat everyone the same like you want to be treated and with respect for one another those open doors will come to you,” he disclosed.
He believes that in life one will need an approval from someone for whatever, and that is what has kept him going through the challenges.
“I always got someone to come to my aid, someone to put in the word or someone to say trust him he can do it, give him the chance I know him so that. I will say this has been the secret of 20 years with my business still being relevant,” he added.
He emphasized that for one to keep their business running, the secret is to treat each person the same even if you don’t know the person’s background.
“Sometimes you walk into a shop and they look at you like why are you here but no treat and serve everyone equally. Show them respect and once you do that, they will always remember you because it is the experience and memory the person is taking away. Also know that the first impression is what matters,” he advised.
By: Gyamfuah Owusu-Ackom
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